Website Canad Inns Destination Centre Fort Garry
Purpose: To provide exceptional guest service & maintain accurate cash exchanges. Areas of Responsibility:
The VLT Cashier will maintain an atmosphere and service that are conducive to guest satisfaction, ensuring future returns. The VLT Cashier is responsible for maintaining a safe and controlled exchange of cash for guests, while following all safety and cash handling procedures for VLT floats.
Specific expectations of the VLT Cashier include:
¨ Obtain and count an accurate float from the previous Bartender or Manager;
¨ Follow all Cash handling procedures at all times
¨ Empty VLTs periodically and /or as required;
¨ Shut off VLTs and lights at the end of every shift;
¨ Drop the daily /nightly deposit in the secure safe at the end of every shift;
¨ Return keys to the Manager;
¨ Lock doors, ensure no one is left in the room after hours;
¨ Anticipate and assist Bartenders to avoid customer wait times for customers and guests
¨ Count float periodically to ensure accuracy; if you have a discrepancy, notify a Manager immediately.
¨ Ensure work area is clean at all times;
¨ Greet each guest politely;
¨ Keep a well-maintained stock of cash, to allow for quick large pay-outs;
¨ Page management, when necessary, to complete cash transfers/transactions;
¨ Remain visible and accessible to all guests;
¨ Act as a positive spokesperson for Tavern United – MTS and its nightly specials and promotions;
¨ Assume accountability and responsibility of all duties as assigned by management;
¨ Learn venue hours of operation, specials, features and promotions;
¨ Operate a cash register and all processes of payment;
Focus On the Guest… Seek to understand the guest, internal and external customer and meet and exceed the needs of both the guest and the company.
Attention to Detail… Ensure that work is accurate, thorough and to the highest standards.
Take Responsibility… Demonstrate personal ownership of tasks and follow through to get the required results.
Apply Professional, Product, or Technical Expertise… Demonstrate the ability to apply technical, professional, or product expertise to everyday hotel situations.
Foster Teamwork… Work well in a team environment and motivate teams to sustain exceptional levels of performance.
Communicate Effectively… Clarify and provide information so that coworkers, customers, and suppliers understand and can take action.
Key Skills and Requirements:
Can acquire… It’s Good Business certification and Criminal Background Check, and complete Manitoba Problem Gambling Customer Assistance Training Program
Extroverted personality; Enjoys meeting and speaking with a variety of people;
Efficiently…. Multitasks, is organized, accurate and reliable;
Positive attitude…. Goes out of their way to assist other team members
Anticipates what is required….Recognizes and resolves problems quickly and efficiently
Strong mathematics and basic computer skills… to accurately perform position duties
Willing…. to learn and take orders and direction.