|LOCATION:||Canad Inns Destination Center Grand Forks||APPLICATIONS DEADLINE:||02/28/2017|
|MANAGER:||Derek Kraft||Full Time||Part Time||X||Maternity Leave||OTHER:|
|Purpose: To create 100% Guest Satisfaction by providing beverage service to Tavern United guests
|Areas of Responsibility:|
|The Server is responsible for informing guests of meal and drink features, offering suggestions, and carefully recording requests and wishes. The Server will ensure all needs of guests are met beyond average expectations.
Specific expectations of the Tavern United Server include:
¨ Greet, serve and acknowledge guests in a friendly and polite manner
¨ Smile and introduce yourself to your guests as their server
¨ Review features and answer questions regarding the features;
¨ Use suggestive selling techniques to up-sell items and increase guest cheque average
¨ Inspect each plate and for appearance and correctness
¨ Follow up with customers within 2 minutes of your delivery to ensure quality and 100% guest satisfaction
¨ Clear away unfinished products, empty glasses, plates, soup spoons, etc ASAP
¨ Offer dessert and/or after dinner drink suggestions including
¨ Thank guests for choosing Tavern United
¨ Replenish supplies on tables and in work stations throughout the shift
¨ Adhere to all MLCC regulations governing the service of alcohol, that are appropriate to the position and all other government codes and regulations.
¨ Clean and wipe down all tables, chairs and booths and other machines and supplies per restaurant standards
¨ Other duties as assigned
|Focus On the Guest… Seek to understand the guest, internal and external customer and meet and exceed the needs of both the guest and the company.
Attention to Detail… Ensure that work is accurate, thorough and to the highest standards.
Take Responsibility… Demonstrate personal ownership of tasks and follow through to get the required results.
Apply Professional, Product, or Technical Expertise… Demonstrate the ability to apply technical, professional, or product expertise to everyday hotel situations.
Foster Teamwork… Work well in a team environment and motivate teams to sustain exceptional levels of performance.
Communicate Effectively… Clarify and provide information so that coworkers, customers, and suppliers understand and can take action.
|Key Skills and Requirements:|
|Able to work… a minimum of 4 shifts per week/weekend and be Legal age
Can acquire… Serving it Safe certification and Criminal Background Check
Extroverted personality….Enjoys meeting and speaking with a variety of people;
Efficiently…. Multitasks, is organized, accurate and reliable;
Positive attitude…. Goes out of their way to assist other team members
Personality… Extroverted, fun, smiling, hard-working are qualities of successful Tavern United servers
Anticipates what is required….Recognizes and resolves problems quickly and efficiently
Good mathematics… to accurately perform position duties
Willing…. to learn and take orders and direction.
Upselling… Know the available products and services and suggest alternatives.