Website Canad Inns Destination Centre Health Science Centre
|Purpose: To create 100% Guest Satisfaction by providing beverage service to guests|
|Areas of Responsibility:|
|Creates 100% guest satisfaction by providing Canad Four Star Service and by exceeding guest expectations
¨ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
¨ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
¨ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
¨ Performs other duties as required to provide Canad Four Star Service
Ensures guest satisfaction by courteously greeting customers and promptly escorting them to their seats
¨ Presents menus, suggests cocktails and/or daily specials
¨ Exhibits knowledge of all items on the menu and wine list
¨ Possesses a valid liquor card at all times
¨ Demonstrates knowledge of hotel, in-house facilities and local information to respond to customer questions
¨ Processes guest restaurant bills promptly and accurately
¨ Checks the overall condition of the dining room, insuring its readiness for guest
¨ All other duties as required.
|Focus On the Guest… Seek to understand the guest, internal and external customer and meet and exceed the needs of both the guest and the company.
Attend to Detail… Ensure that work is accurate, thorough and to the highest standards.
Take Responsibility… Demonstrate personal ownership of tasks and follow through to get the required results.
Apply Professional, Product, or Technical Expertise… Demonstrate the ability to apply technical, professional, or product expertise to everyday hotel situations.
Foster Teamwork… Work well in a team environment and motivate teams to sustain exceptional levels of performance.
Communicate Effectively… Clarify and provide information so that co-workers, customers, and suppliers understand and can take action.
|Key Skills and Requirements:|
|Technical Service Skills… Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.)
Point of Sale… Skilled in utilization of point of sale systems and/or other back-of the house systems.
Upselling… Know the available products and services and suggest alternatives.