Website Radisson Hotel, Winnipeg Downtown
|Purpose: To ensure all Canad Inns Accounting policies and procedures are being followed|
|Areas of Responsibility:|
|Specific responsibilities and duties of the Night Auditor include:
¨ Reviewing and balancing daily financial transactions
¨ Ensuring all revenue is posted efficiently and accurately
¨ Complete daily reconciliations
¨ Operate a cash register and all processes of payment
¨ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
¨ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
¨ Performs other duties as required to provide Canad Four Star Service
¨ Maximizes customer satisfaction by executing detailed instructions for all guests and potential guests
¨ Establishes professional and courteous rapport with guest to maximize satisfaction and repeat business
¨ All other duties as required
|Focus On the Guest… Seek to understand the guest, internal and external customer and meet and exceed the needs of both the guest and the company.
Attention to Detail… Ensure that work is accurate, thorough and to the highest standards.
Take Responsibility… Demonstrate personal ownership of tasks and follow through to get the required results.
Apply Professional, Product, or Technical Expertise… Demonstrate the ability to apply technical, professional, or product expertise to everyday hotel situations.
Foster Teamwork… Work well in a team environment and motivate teams to sustain exceptional levels of performance.
Communicate Effectively… Clarify and provide information so that coworkers, customers, and suppliers understand and can take action.
|Key Skills and Requirements:|
|Technical Skills… Demonstrate understanding of the technical skills for assigned area Point of Sale… Skilled in utilization of point of sale systems and/or other back-of the house systems.
Upselling… Know the available products and services and suggest alternatives.