Canad Inns Destination Centre Polo Park
Purpose: To create 100% Guest Satisfaction by providing food & beverage
service to our customers and guests.
Areas of Responsibility:
Creates 100% guest satisfaction by providing Canad Four Star Service and by exceeding guest expectations
Specific expectations of the Tavern United Manager include:
¨ Oversees the day-to-day operations and makes decisions within Tavern United including all aspects of labor, customer experiences and sanitation to ensure profitability through restaurant presentation, guest service, and daily operational cost control
¨ Select, hire, train, and manage all staff
¨ Build check averages and guest counts to support sales and most important of all…. build relationships with guests
¨ Uphold our exceptional standards for customer service while maintaining proper staffing & meeting labor targets
¨ Ensure the full execution of running quality shifts, driving sales and profit performance of the restaurant is consistently achieved.
¨ Control inventory, respond to customer complaints, and ensure health and safety regulations are followed.
¨ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
¨ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
¨ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
¨ Performs duties as a hand’s-on employee to provide Canad Four Star Service
¨ Provides true leadership through maintaining a positive mental attitude & motivating your employees is a must.
¨ Demonstrates knowledge of hotel, in-house facilities and local information to respond to customer questions
¨ Processes guest restaurant bills promptly and accurately
¨ Checks the overall condition of the dining room, insuring its readiness for guest
¨ All other duties as required.
If you think you have what it takes to manage Tavern United, we want to hear from you!
Success Factors:
Focus On the Guest… Seek to understand the guest, internal and external customer and meet and exceed the needs of both the guest and the company.
Attend to Detail… Ensure that work is accurate, thorough and to the highest standards.
Take Responsibility… Demonstrate personal ownership of tasks and follow through to get the required results.
Apply Professional, Product, or Technical Expertise… Demonstrate the ability to apply technical, professional, or product expertise to everyday hotel situations.
Foster Teamwork… Work well in a team environment and motivate teams to sustain exceptional levels of performance.
Communicate Effectively… Clarify and provide information so that co-workers, customers, and suppliers understand and can take action.
Key Skills and Requirements:
Technical Service Skills… Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.)
Point of Sale… Skilled in utilization of point of sale systems and/or other back-of the house systems.
Upselling… Know the available products and services and suggest alternatives.
