Website Canad Inns Destination Centre Polo Park
|Purpose: To create 100% Guest Satisfaction by providing EXCELLENT service to guests|
|Areas of Responsibility:|
|Creates 100% guest satisfaction by providing Canad Certified Four Star Service and by exceeding guest expectations.
¨ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
¨ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
¨ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
Maintains supply of clean dishes, glassware, silver, pots, et cetera, for all food service outlets in a timely & efficient manner.
¨ Dish machine cleans dishes, silverware, and glassware by operating dish machine
¨ Keeps cook line well stocked with china/hot plates
¨ Keeps glassware organized at all times, storing dishware in the proper location
¨ Empties all dirty dishware in the employee cafeteria, washes and returns to the proper location
¨ Assists in the breakdown of banquet functions; washes dishes of functions
¨ Washes pots & pans and returns them to proper place after cleaning
¨ Scrubs kettles & skillets as needed
¨ Maintains cleanliness of food production equipment
¨ All other duties as required
|Focus On the Guest… Seek to understand the guest, internal and external customer and meet and exceed the needs of both the guest and the company.
Attend to Detail… Ensure that work is accurate, thorough and to the highest standards.
Take Responsibility… Demonstrate personal ownership of tasks and follow through to get the required results.
Apply Professional, Product, or Technical Expertise… Demonstrate the ability to apply technical, professional, or product expertise to everyday hotel situations.
Foster Teamwork… Work well in a team environment and motivate teams to sustain exceptional levels of performance.
Communicate Effectively… Clarify and provide information so that coworkers, customers, and suppliers understand and can take action.
|Key Skills and Requirements:|
|Technical Service Skills… Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.)|