PURPOSE: TO CREATE 100% GUEST SATISFACTION BY PROVIDING EXCELLENT SERVICE TO GUESTS
Areas of Responsibility:
The Bottle Stop Clerk will assist in operating the Bottle Stop on a daily basis and will be responsible for achieving the standards and goals set by Canad Inns while working closely with a variety of different people. Work as a hands-on employee assisting in every area as needed, provides inventory expertise and selection knowledge in a fast-paced work operation. Working as part of a team, the Bottle Stop Clerk will have a direct impact on the general success of both the Bottle Stop and Canad Inns. They will maintain an atmosphere and service that promotes guest satisfaction, ensuring future returns. The Bottle Stop Clerk will:
• Accept all empties;
• Answer all guest inquiries in a friendly and polite manner;
• Assist with beer permit deliveries;
• Complete all shift duties as outlined on the shift checklist;
• Ensure store cleanliness and appearances throughout the shift;
• Maintain inventory levels; Perform purchase transactions and cashier duties;
• Process all guest payments, deposits and balance daily receipts accurately;
• Receive deliveries and sign for accuracy;
• Ensure work area is clean and stocked for the relief personnel or next shift;
• Record, reconcile and secure all inventory and deposits
WORKING CONDITIONS AND PHYSICAL DEMANDS:
The Bottle Stop Clerk must be available to work a variety of different shifts including days, evenings, and weekends; Be clean, organized and reliable; Willing to learn and take direction; Enjoy meeting and talking to a variety of different people; Able to obtain “Serving it Safe”, Forklift Handler’s Certificate and a Criminal Record Check; Ability to work in a fast paced environment; Perform safe heavy lifting; The ability to frequently bend and stretch on a daily basis; Work in a busy atmosphere with loud noises and large crowds; Stand and walk to perform job duties during your shift; Operate all equipment including processing all forms of payment, such as credit cards, cash, interact, etc., while working quickly and efficiently.
Focus On the Guest… Seek to understand the guest, internal and external guest and meet and exceed the needs of both the guest and the company.
Attend to Detail… Ensure that work is accurate, thorough and to the highest standards.
Take Responsibility… Demonstrate personal ownership of tasks and follow through to get the required results.
Apply Professional, Product, or Technical Expertise… Demonstrate the ability to apply technical, professional, or product expertise to everyday hotel situations.
Foster Teamwork… Work well in a team environment and motivate teams to sustain exceptional levels of performance.
Communicate Effectively… Clarify and provide information so that coworkers, guests, and suppliers understand and can take action.
Key Skills and Requirements:
Technical Service Skills… Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.)
Planning… Skilled in determining whether tasks should be attempted, identifying the most effective way of completing the task, and preparing how to overcome unexpected difficulties.