Website Canad Inns Destination Centre Windsor Park
|Purpose: To create 100% Guest Satisfaction by providing beverage service to banquet guests|
|Areas of Responsibility:|
|100% guest satisfaction by providing Canad Four Star Service and by exceeding guest expectations
¨ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
¨ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
¨ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
¨ Performs other duties as required to provide Canad Four Star Service
Maximizes customer satisfaction by executing detailed instructions for all assigned meetings, conventions and banquets
¨ Establishes professional and courteous rapport with guest to maximize satisfaction and repeat business
¨ Coordinates servicing of special guest requirements through other departments and outside sources as required
¨ Maximizes guest comfort by monitoring lighting, temperature, maintenance and sanitation
Provides food and beverage service to guests in the banquet rooms and/or restaurant
¨ Sets tables in accordance with Canad Inns standards
¨ Prepares order for presentation to guest
¨ Serves food, coffee, water and other beverages; refills beverages as needed
¨ Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware
¨ Cleans banquet room and banquet kitchen area during and after banquet functions
¨ Cooperates closely with other servers to meet and exceed guests’ expectations
¨ All other duties as required
|Focus On the Guest… Seek to understand the guest, internal and external customer and meet and exceed the needs of both the guest and the company.
Attend to Detail… Ensure that work is accurate, thorough and to the highest standards.
Take Responsibility… Demonstrate personal ownership of tasks and follow through to get the required results.
Apply Professional, Product, or Technical Expertise… Demonstrate the ability to apply technical, professional, or product expertise to everyday hotel situations.
Foster Teamwork… Work well in a team environment and motivate teams to sustain exceptional levels of performance.
Communicate Effectively… Clarify and provide information so that coworkers, customers, and suppliers understand and can take action.
|Key Skills and Requirements:|
|Technical Service Skills… Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.)
Point of Sale… Skilled in utilization of point of sale systems and/or other back-of the house systems.
Upselling… Know the available products and services and suggest alternatives.