Purpose: Creates 100% guest satisfaction by providing Canad Four Star Service and supporting the Aaltos Manager to lead and execute the strategies for the Aaltos department.
Specific expectations of the Aaltos Supervisor include:
Assists the Aaltos Manager in their absence with the day-to-day restaurant operations and makes decisions within Aaltos including labor, customer experiences and sanitation to ensure profitability through restaurant presentation, guest service, and daily operational cost control
Support the Aaltos Manager to select, hire, train, lead and manage staff
Build check averages and guest counts to support sales and most important of all…. build relationships with guests
Uphold our exceptional standards for customer service while maintaining proper staffing & meeting labor targets
Ensure the full execution of running quality shifts, driving sales and profit performance of the restaurant is consistently achieved.
Control inventory, respond to customer complaints, and ensure health and safety regulations are followed.
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
Performs duties as a hand’s-on employee to provide Canad Four Star Service
Provides true leadership through maintaining a positive mental attitude & motivating your employees is a must.
Demonstrates knowledge of hotel, in-house facilities and local information to respond to customer questions
Processes guest restaurant bills promptly and accurately
Checks the overall condition of the dining room, and lounge ensuring its readiness and comfort for guests
All other duties as required.
Focus On the Guest… Seek to understand the guest and internal guest and meet the needs of both the guest and the company.
Foster Teamwork…Work well in a team environment and motivate teams to sustain exceptional levels of performance.
Attend to Detail… Ensure that work is accurate, thorough and to the highest standards.
Take Responsibility… Demonstrate personal ownership of tasks and follow through to get the required results.
Communicate Effectively… Clarify and provide information so that coworkers, customers, and suppliers understand and can take action.
Key Skills and Requirements:
Technical Service Skills… Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.)
Point of Sale… Skilled in utilization of point of sale systems and/or other back-of the house systems.
Upselling… Know the available products and services and suggest alternatives.
Canad Inns is an equal opportunity employer and will give consideration to gender equity, visible minorities, aboriginal ancestry, and persons with disabilities. Please note all employee applicants must be in good standing that have 90 days or more of continuous service time. Internal Applications without your immediate manager and the General Manager’s signature will NOT be accepted. For further information please review the Transfer Policy on staff website. All successful internal applicants will be subject to a 90-day probationary period.