Website Canad Inns Destination Centre
|Purpose: To create 100% Guest Satisfaction by providing beverage service to guests|
|Areas of Responsibility:|
|Creates 100% guest satisfaction by providing Canad Certified four star Service and by exceeding guest expectations.
¨ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
|Focus On the Guest… Seek to understand the guest, internal and external customer and meet and exceed the needs of both the guest and the company.
Attend to Detail… Ensure that work is accurate, thorough and to the highest standards.
Take Responsibility… Demonstrate personal ownership of tasks and follow through to get the required results.
Apply Professional, Product, or Technical Expertise… Demonstrate the ability to apply technical, professional, or product expertise to everyday hotel situations.
Foster Teamwork… Work well in a team environment and motivate teams to sustain exceptional levels of performance.
Communicate Effectively… Clarify and provide information so that coworkers, customers, and suppliers understand and can take action.
|Key Skills and Requirements:|
|Technical Service Skills… Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.)
Point of Sale… Skilled in utilization of point of sale systems and/or other back-of the house systems.
Upselling… Know the available products and services and suggest alternatives.