Purpose: Creates 100% guest satisfaction by providing Canad Four Star Service and supporting the Aaltos Manager to lead and execute the strategies for the Aaltos department.
Specific expectations of the Aaltos Supervisor include:
Assists the Aaltos Manager in their absence with the day-to-day restaurant operations and makes decisions within Aaltos including labor, customer experiences and sanitation to ensure profitability through restaurant presentation, guest service, and daily operational cost control
Support the Aaltos Manager to select, hire, train, lead and manage staff
Build check averages and guest counts to support sales and most important of all…. build relationships with guests
Uphold our exceptional standards for customer service while maintaining proper staffing & meeting labor targets
Ensure the full execution of running quality shifts, driving sales and profit performance of the restaurant is consistently achieved.
Control inventory, respond to customer complaints, and ensure health and safety regulations are followed.
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
Performs duties as a hand’s-on employee to provide Canad Four Star Service
Provides true leadership through maintaining a positive mental attitude & motivating your employees is a must.
Demonstrates knowledge of hotel, in-house facilities and local information to respond to customer questions
Processes guest restaurant bills promptly and accurately
Checks the overall condition of the dining room, and lounge ensuring its readiness and comfort for guests
All other duties as required.