Focus On the Guest… Seek to understand the guest, internal and external customer and meet and exceed the needs of both the guest and the company.
Attend to Detail… Ensure that work is accurate, thorough and to the highest standards.
Take Responsibility… Demonstrate personal ownership of tasks and follow through to get the required results.
Apply Professional, Product, or Technical Expertise… Demonstrate the ability to apply technical, professional, or product expertise to everyday hotel situations.
Foster Teamwork… Work well in a team environment and motivate teams to sustain exceptional levels of performance.
Communicate Effectively... Clarify and provide information so that coworkers, customers, and suppliers understand and can take action.
Build Strong Relationships… Foster trust and cooperation among coworkers, customers, and suppliers; develop and sustain personal contact in order to provide mutual benefit.
Improve Continuously… Constantly assess and adapt current practices to perform a task better, faster, or more efficiently.
Demonstrate Openness and Respect for Others… Value and remain open to new ideas and perspectives.
Develop Self and Others… Continually work to develop own capabilities and the capabilities of others.