Canad Inns Careers

Online Job Posting - Banquet Servers

Date Posted:
August 15, 2014
Application Deadline:
August 22, 2014
Location:
Canad Inns Destination Centre Polo Park
Job Hours:
Days, Evenings & Weekends
Description & Qualifications:

Purpose: To create 100% Guest Satisfaction   by providing beverage service to banquet guests

Areas of Responsibility:

100%   guest satisfaction by providing Canad Four Star Service and by exceeding   guest expectations

¨          Gives   personal attention, takes personal responsibility and uses teamwork when   providing guest service

¨          Listens,   apologizes with empathy, finds a solution and follows through when resolving   guest problems

¨          Assumes   the responsibility to notice when the guest is not satisfied and uses their   best judgment as to when it is appropriate to use the 100% Guest Satisfaction   Guarantee

¨          Performs   other duties as required to provide Canad Four Star Service

 

Maximizes customer satisfaction by executing detailed instructions for   all assigned meetings, conventions and banquets

¨          Establishes   professional and courteous rapport with guest to maximize satisfaction and   repeat business

¨          Coordinates   servicing of special guest requirements through other departments and outside   sources as required

¨          Maximizes   guest comfort by monitoring lighting, temperature, maintenance and sanitation

 

Provides food and   beverage service to guests in the banquet rooms and/or restaurant

¨          Sets   tables in accordance with Canad Inns standards

¨          Prepares   order for presentation to guest

¨          Serves   food, coffee, water and other beverages; refills beverages as needed

¨          Clears   tables throughout the dining experience using proper methods for removing   dishes, glassware and silverware

¨          Cleans   banquet room and banquet kitchen area during and after banquet functions

¨          Cooperates   closely with other servers to meet and exceed guests’ expectations

¨          All   other duties as required

Success Factors:

Focus On the Guest… Seek   to understand the guest, internal and external customer and meet and exceed   the needs of both the guest and the company.

Attend to Detail… Ensure that work is accurate, thorough and to the   highest standards.

Take Responsibility…   Demonstrate personal ownership of tasks and follow through to get the   required results.

Apply Professional,   Product, or Technical Expertise… Demonstrate the ability to   apply technical, professional, or product expertise to everyday hotel   situations.

Foster Teamwork… Work well in a team environment and motivate teams   to sustain exceptional levels of performance.

Communicate Effectively... Clarify and provide information so   that coworkers, customers, and suppliers understand and can take action.

Key Skills and Requirements:

Technical Service   Skills... Demonstrate   understanding of the technical service skills for assigned area (i.e. food   & beverage service, housekeeping, etc.)

Point of Sale… Skilled in utilization of point of   sale systems and/or other back-of the house systems.

Upselling… Know the available products and   services and suggest alternatives.

How to Apply:
For more information please contact:
Carrie Manveiler
Human Resources
Phone:
Fax:
Email: cmanveiler@canadinns.com
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