Canad Inns Careers

Online Job Posting - Porter

Date Posted:
July 17, 2014
Application Deadline:
July 24, 2014
Location:
Canad Inns Destination Centre Polo Park
Job Hours:
Must Be Available Days/Evenings/Weekends
Description & Qualifications:

PURPOSE: To create 100% guest satisfaction by providing excellent   service to guests

Areas   of Responsibility:

Creates 100% guest satisfaction by providing Canad Certified Four Star   Service and by exceeding guest expectations.

  • Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
  • Listens, apologizes with empathy, finds a solution, and follows through when resolving   guest problems
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment to resolve the situation
  • Greets each guest politely
  • Welcomes guests and assists with baggage to the front desk
  • Escorts guests to their room; places baggage in the room
  • Inspects guest room for order and adequate supplies and describes amenities to guest
  • Leaves guest with room key and welcome card
  • Assists guest with their luggage throughout their stay
  • Stores luggage and issues claim checks as requested
  • Keeps current on hotel accommodations, services, and area attractions
  • Promotes the hotel and area services and attractions
  • Responds to guest inquiries for information
  • Assists guests to get in and out of vehicles
  • Arranges for local ground transportation
  • Delivers phone messages, mail or packages, faxes, flowers, etc to guest rooms
  • Collects and returns outgoing laundry and dry cleaning
  • Pages customers in lobby or other areas of hotel as needed
  • Replaces promotional items as required in the lobby    as required
  • Keeps storage area clean
  • Performs other duties as required
  • Drive hotel van taking Guests to Required locations

Key Skills and Requirements:

  • Legally able to work in Canada
  • Physically able to carry out the duties of the position
  • Must be able to work in a fast paced environment that can be stressful
  • Must be hard working, reliable, and have a positive attitude
  • Detail oriented with strong organizational skills
  • Ability to multitask effectively
  • Ability to work with public and other staff in a calm and professional manner
  • Able to provide a clear criminal record check
  • Ability to prioritize and work efficiently with limited supervision

Success Factors:

Focus On the Guest… Seek to understand the   guest, internal and external customer and meet and exceed the needs of both   the guest and the company.

Attend to Detail… Ensure that work is   accurate, thorough and to the highest standards.

Take Responsibility… Demonstrate personal   ownership of tasks and follow through to get the required results.

Apply Professional, Product, or Technical Expertise…   Demonstrate the ability to apply technical, professional, or product   expertise to everyday hotel situations.

Foster Teamwork… Work well in a team   environment and motivate teams to sustain exceptional levels of performance.

Communicate Effectively... Clarify and   provide information so that coworkers, customers, and suppliers understand   and can take action.

 

How to Apply:

Please apply by sending your resume to: cmanveiler@canadinns.com

 

 

 

 

 

 

 

 

 

 

For more information please contact:
Carrie Manveiler
Human Resources Manager
Phone:
Fax:
Email: cmanveiler@canadinns.com
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